Privacy Policy
Effective September 17, 2026
life, inc.(“life”, “we”, “us”) runs the life app at l1fe.io— an assistant-driven workspace where homeowners run their homes and service businesses run their back office. This policy explains what we collect, why, who we share it with, and the choices you have. It applies to the website and app (the “Service”).
The short version
- We collect what you put into life and what’s needed to run it. We don’t sell your personal information and we don’t run ads.
- Your conversations with the assistants (Alfred, Bruce, and any you create) are processed by AI model providers so they can respond. We don’t use your content to train AI models, and we use these providers under commercial API terms that, by default, don’t allow them to train on it either.
- Connecting an outside account (Gmail, Google Calendar, and so on) is always your choice, is used only to do what you ask, and can be disconnected any time in Settings → Abilities.
- Sensitive files — utility bills and employee government IDs — are kept in private storage and are only served to the signed-in person entitled to see them.
1. Information we collect
Information you give us
- Account details: name, email, phone, pronouns, and sign-in data, handled by our authentication provider.
- Home records: property addresses and details, expenses and receipts, utility bills (including the provider, account number, service address, usage, and amounts read from them), documents, warranties, maintenance schedules, access notes such as gate or alarm codes you choose to store, visits and stays, and bookings.
- Business records (service providers): business profile, services and rates, schedule and blocked time, team members and their contact details, photos and government-ID images you upload for team members, licenses, certificates of insurance, inspections, mileage, invoices, W-9 details, and payroll information if you enable payroll.
- Messages and assistant conversations: what you type, dictate, or attach in chats with the assistants and in messages with other users, plus short summaries (“takeaways”) the assistant keeps so it can remember context.
- Ratings and reviews you leave about jobs.
- Payment information: card and bank details are collected and stored by Stripe, not by us. We receive limited details such as the last four digits, payment status, and payout status.
Information from accounts you connect
If you connect a third-party account, we access data in that account only as needed to carry out what you ask — for example, reading recent emails to find a utility bill, or drafting a reply for your review. The connection is brokered by Composio, which stores the access tokens; we store a reference to the connection and its status, not your password.
Information collected automatically
- Usage and billing metering: which assistant you used, the model that answered, and token counts, so we can enforce plan limits and bill usage-based plans.
- Device and log data: IP address, browser type, pages requested, timestamps, and error reports, used to secure and debug the Service.
- Timezone sent by your browser so the assistant interprets dates like “tomorrow” correctly.
- Cookies: we use strictly necessary cookies for sign-in and security. We do not use advertising cookies.
2. How we use information
- To provide the Service: keep your records, schedule and dispatch work, generate documents and worksheets, send notifications, and let the assistants act on your instructions.
- To read documents you upload (for example, extracting the amount and due date from a utility bill) so you don’t have to type them.
- To process payments, payouts, and subscriptions, and to meter usage against your plan.
- To match homeowners with service providers and show providers the information needed to do a job they’ve been booked for.
- To secure the Service, prevent fraud and abuse, debug problems, and comply with law.
- To contact you about your account, bookings, invoices, and important changes to the Service.
We do not sell personal information, we do not share it for cross-context behavioral advertising, and we do not use your content to train generalized AI models.
3. AI processing
The assistants are powered by large language models from providers such as Anthropic, OpenAI, and Google, reached through Vercel’s AI Gateway. When you chat, the relevant conversation, the records the assistant looks up to answer you, and any files you attach are sent to the model provider to generate a response. AI output can be wrong. Review anything important — especially amounts, dates, tax figures, and messages sent on your behalf — before relying on it. By default the assistant shows you what it will do and asks for your confirmation before it sends, posts, creates, edits, or deletes anything in a connected app. You can turn that off for an individual app in Settings → Abilities; it still asks before deleting data, spending money, or contacting many people.
4. Google user data
If you connect a Google account (Gmail, Google Calendar, Google Drive), life accesses Google user data only to provide the user-facing features you invoke — reading, searching, drafting, sending, scheduling, or filing at your direction.
life’s use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we do not use Google user data for advertising; we do not sell it; we do not use it to develop, improve, or train generalized AI or machine-learning models; we do not transfer it except as needed to provide or improve these user-facing features, to comply with law, or as part of a merger or acquisition with equivalent protections; and our staff do not read it unless you give us permission for a specific message, it is necessary for security or legal compliance, or it has been aggregated and anonymized for internal operations.
You can disconnect Google at any time in Settings → Abilities, and revoke access at myaccount.google.com/permissions.
5. Who we share information with
Other users, at your direction
- When you book or message a service provider, they see what’s needed for the job: your name, the property address, the job details, and any notes or access information you’ve chosen to share with providers. Providers with an active or recent booking can see the parts of a property’s record meant for service providers.
- If you appoint a caretaker business, it can see and act on the properties you put under its management.
- Provider business profiles, services, rates, ratings, and aggregated reputation scores are visible to homeowners using the marketplace.
- Team members see the jobs, schedules, and messages their employer assigns or sends them.
Service providers that process data for us
| Provider | Purpose |
|---|---|
| Vercel | Hosting, file storage, AI Gateway |
| Neon | Database |
| Clerk | Sign-in and account security |
| Anthropic, OpenAI, Google | AI model processing of assistant requests |
| Composio | Brokering connections to third-party accounts you choose to connect |
| Stripe | Payments, payouts, subscriptions, identity verification for payouts |
| Twilio | SMS and WhatsApp messages, when you enable them |
| Check | Payroll processing, when a business enables payroll |
Other disclosures
We may disclose information to comply with law or valid legal process, to protect the rights, safety, and property of our users or the public, and in connection with a merger, financing, or sale of the business (we’ll require the recipient to honor this policy).
6. Retention
We keep your information while your account is active. When you delete records or your account, we delete or de-identify the associated personal information within a reasonable period, except where we need to keep it for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes — for example, invoices and payment records that another user or the law requires to be retained. Backups age out on a rolling schedule.
7. Security
Data is encrypted in transit and at rest by our infrastructure providers. Sensitive uploads are stored in a private store and served only through authenticated requests. Access to production systems is limited. No system is perfectly secure; if we learn of a breach affecting your information we will notify you as the law requires. Messages in the app are not end-to-end encrypted today.
8. Your choices and rights
- Access, correct, delete: most records can be edited or deleted in the app. To request a copy of your data or deletion of your account, email privacy@l1fe.io. We’ll verify the request and respond within the time the law requires.
- Connections: disconnect any third-party account in Settings → Abilities.
- Notifications: manage them in Settings. Transactional messages about bookings, invoices, and security can’t be turned off while your account is active.
- State privacy rights: depending on where you live (including California, Colorado, Connecticut, Virginia, and other states), you may have rights to know, access, correct, delete, and port your personal information, to opt out of sale or targeted advertising (we do neither), and to appeal a decision we make about your request. We won’t discriminate against you for exercising these rights.
9. Children
life is for adults. It isn’t directed to children under 18, and we don’t knowingly collect their personal information.
10. Where data is processed
life is operated from the United States and your information is processed there. The Service is currently offered to US residents.
11. Changes
If we make material changes we’ll update the date above and tell you in the app or by email before they take effect.
12. Contact
life, inc. · privacy@l1fe.io. See also our Terms of Service.